Responsibilities
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Maintain the highest standards of safety across all ramp operations, including aircraft handling, freighter handling, and load sheet accuracy
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Proactively identify safety risks and hazards, develop comprehensive mitigation strategies, and enforce strict adherence to safety protocols, in alignment with both regulatory requirements and internal standards
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Collaborate closely with the Safety and Security Department (SSD) to conduct regular safety inspections, audits, and staff safety monitoring, ensuring a zero-compromise approach to safety
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Ensure effective resource management, including optimal staffing levels for aircraft handling, freighter handling, services control, and ramp duty teams to meet operational demands
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Oversee operational cost control, ensuring adherence to approved budgets without compromising safety or service quality
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Enforce rigorous compliance with operational and flight safety standards, ensuring accuracy in baggage handling, load sheets, and ramp operations to prevent safety incidents
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Manage absence and work injury issues efficiently while ensuring consistent staff performance appraisals and recognition
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Identify training needs and implement targeted staff development programs that reinforce safety awareness and operational skills
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Foster a culture of safety and teamwork, encouraging staff to contribute ideas for improving operational safety and efficiency
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Maintain regular communication with airlines, business partners, and the Airport Authority to align operations with customer requirements and critical KPIs
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Liaise with employee unions to maintain positive relationships and resolve issues amicably
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Lead training sessions on operational best practices, safety protocols, and crisis management, either as a participant or instructor
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Drive change management initiatives and lead by example in promoting a safety-first culture within the team
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Carry out additional tasks as assigned by the General Manager Operations, ensuring alignment with the broader organizational goal
Requirements
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University graduate / tertiary education
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Minimum 8 years’ experience in aircraft loading and customer servicing including 3 years at management level
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Proven competence in crisis management, problem-solving, and decision-making under pressure
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Excellent leadership, interpersonal, and communication skills, with a strong commitment to safety and service excellence
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Fluency in both Cantonese and English is required, with strong verbal and written communication skills in both languages
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A valid HK driving license (categories 1 & 2) is preferred
How to Apply
Please send us your application with detailed resume by Email:
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Email to Head of Talent Acquisition & Development, johnny.li@cpcs.com.hk
We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply to eligible positions**
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