• Maintain the highest standards of safety across all ramp operations, including aircraft handling, freighter handling, and load sheet accuracy

​​​​

• Proactively identify safety risks and hazards, develop comprehensive mitigation strategies, and enforce strict adherence to safety protocols, in alignment with both regulatory requirements and internal standards​

​​

• Collaborate closely with the Safety and Security Department (SSD) to conduct regular safety inspections, audits, and staff safety monitoring, ensuring a zero-compromise approach to safety​

​​

• Ensure effective resource management, including optimal staffing levels for aircraft handling, freighter handling, services control, and ramp duty teams to meet operational demands​​

 

• Oversee operational cost control, ensuring adherence to approved budgets without compromising safety or service quality​

​​

• Enforce rigorous compliance with operational and flight safety standards, ensuring accuracy in baggage handling, load sheets, and ramp operations to prevent safety incidents​

 

• Manage absence and work injury issues efficiently while ensuring consistent staff performance appraisals and recognition​

​​

• Identify training needs and implement targeted staff development programs that reinforce safety awareness and operational skills​

​​

• Foster a culture of safety and teamwork, encouraging staff to contribute ideas for improving operational safety and efficiency​

​​

• Maintain regular communication with airlines, business partners, and the Airport Authority to align operations with customer requirements and critical KPIs​

​​

• Liaise with employee unions to maintain positive relationships and resolve issues amicably​

 

• Lead training sessions on operational best practices, safety protocols, and crisis management, either as a participant or instructor​

​​

• Drive change management initiatives and lead by example in promoting a safety-first culture within the team​

 

• Carry out additional tasks as assigned by the General Manager Operations, ensuring alignment with the broader organizational goal