Responsibilities
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Coaching and monitoring the HAS Passenger Service Line Training duties, ensuring high-quality training services are delivered
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Design, develop and conduct initial, progression and customer service training programs to equip Passenger Services team members with essential competencies
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Deliver Induction and Customer Service Training, Airline training programme and briefing sessions
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Conduct training needs analysis and the review existing training programmes
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Customize and update training syllabus, materials and assessments to align with ISAGO standards and recommended practices addressing the specific needs of airlines
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Collaborate with frontline coaches to facilitate effective on-the-job training and monitor performance
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Provide performance feedback and reports for individual team members, coordinating with operation line management for appropriate follow-up and support
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Evaluate the training process and effectiveness, making recommendation for improvement
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Support operations and projects as and when required
Requirements
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Good airline knowledge: with minimum 5 years’ experience in airline business, customer service excellence, process and procedures
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Proven experience in training and on-the-job coaching. Preferably with knowledge on course design
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Detail-minded, strong planning and organizing skill
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Excellent communication and influencing skills – able to communicate well with all parties
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Computer literate, especially Microsoft Word and Excel
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Good command of spoken and written English. Proficiency in Chinese and an additional language will be an advantage
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Passion to learn and share with others
How to Apply
Please send us your application with detailed resume by either:
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Mail to People Department, Hong Kong Airport Services Ltd., 4/F, Cathay House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong.
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Fax to 2928 3170.
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Email to recruitment@has.com.hk
We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply to eligible positions**
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