Surprise Praise Outreach recognition in the “Say Smile @ the Airport” campaign

27 February 2025

Congratulations to our teammate Cyrus Law, a Service Leader in the Passenger Services Department who has received the Surprise Praise Outreach recognition in the “Say Smile @ the Airport” campaign!

Every smile is more than just a gesture; it represents our unwavering dedication to helping customers and commitment to service excellence. Cyrus’s professionalism has garnered him heartfelt praise from customers, who appreciated his support during challenging times.

One memorable example of Cyrus’s commitment is the time he helped a customer who has lost their passport. He reassured the customer and swiftly coordinated with the relevant authorities. His efforts ultimately led to the successful resolution, allowing the customer to retrieve the travel document and continue with their plans.

This recognition not only honours Cyrus but also reinforces our commitment to outstanding customer service at Hong Kong Airport Services Limited.

Congratulations again to Cyrus for his achievement!