Responsibilities
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Collaborate in the design, development and customization of training and assessment materials to ensure compliance with ISAGO standards and alignment with customer airlines requirements
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Conduct Induction Training Programme, Airline Training, and Briefing sessions to onboard and educate staff
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Support and monitor the coaching performance of frontline coaches
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Provide on-the-job coaching and assessment to frontline colleagues
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Assist in the review and updating of training content, ensuring it is current, accurate and relevant to industry standards
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Compile training progress reports and maintain comprehensive records of training outcomes
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Stay abreast of industry changes and operational best practices, performing operational duties as required
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Assist in training administration and conduct needs analysis studies to identify training requirements
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Support operations, projects as and when required
Requirements
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Post-secondary or above
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Minimum 2 years working experience. Experience in Aviation Passenger Services handling or Customer Service Training will be advantage
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A role model of service quality and operational safety and security
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Good command of spoken and written English and Chinese (Cantonese and Putonghua)
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Good presentation skills and listening skill
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Computer literate, especially Microsoft Word and Excel
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Passion to learn and share with others
How to Apply
Please send us your application with detailed resume by either:
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Mail to People Department, Hong Kong Airport Services Ltd., 4/F, Cathay House, 11 Tung Fai Road, Hong Kong International Airport, Lantau, Hong Kong.
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Fax to 2928 3170.
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Email to recruitment@has.com.hk
We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply to eligible positions**
Applicant Privacy Policy
Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Applicants not being invited for an interview within 4 weeks may be considered their applications unsuccessful. All information regarding unsuccessful applicants will be deleted from our files after 2 years. Read more about Personal Information Collection Statement.