Responsibilities
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Collaborate in the design, development and customization of training and assessment materials to ensure compliance with ISAGO standards and alignment with customer airlines requirements
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Conduct Induction Training Programme, Airline Training, and Briefing sessions to onboard and educate staff
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Support and monitor the coaching performance of frontline coaches
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Provide on-the-job coaching and assessment to frontline colleagues
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Assist in the review and updating of training content, ensuring it is current, accurate and relevant to industry standards
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Compile training progress reports and maintain comprehensive records of training outcomes
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Stay abreast of industry changes and operational best practices, performing operational duties as required
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Assist in training administration and conduct needs analysis studies to identify training requirements
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Support operations, projects as and when required
Requirements
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Post-secondary or above
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Minimum 2 years working experience. Experience in Aviation Passenger Services handling or Customer Service Training will be advantage
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A role model of service quality and operational safety and security
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Good command of spoken and written English and Chinese (Cantonese and Putonghua)
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Good presentation skills and listening skill
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Computer literate, especially Microsoft Word and Excel
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Passion to learn and share with others
How to Apply
Please send us your application with detailed resume by either:
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Email to recruitment@has.com.hk
We offer an attractive benefits package, including discretionary performance bonus, employee/dependent concessional travel scheme, employee/dependent medical scheme, attractive annual leave/holidays, airport/group staff discount, promising career opportunities, training/funding program, on-the-job training.
**Apply to eligible positions**
Applicant Privacy Policy
Information provided by applicants will be used for recruitment-related purposes only and will be handled in strictly confidential. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. Read more about Personal Information Collection Statement.