• Maintain the highest standards of safety across all ramp operations, including aircraft handling, freighter handling, and load sheet accuracy

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• Proactively identify safety risks and hazards, develop comprehensive mitigation strategies, and enforce strict adherence to safety protocols, in alignment with both regulatory requirements and internal standards

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• Collaborate closely with the Safety and Security Department (SSD) to conduct regular safety inspections, audits, and staff safety monitoring, ensuring a zero-compromise approach to safety

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• Ensure effective resource management, including optimal staffing levels for aircraft handling, freighter handling, services control, and ramp duty teams to meet operational demands

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• Oversee operational cost control, ensuring adherence to approved budgets without compromising safety or service quality

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• Enforce rigorous compliance with operational and flight safety standards, ensuring accuracy in baggage handling, load sheets, and ramp operations to prevent safety incidents

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• Manage absence and work injury issues efficiently while ensuring consistent staff performance appraisals and recognition

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• Identify training needs and implement targeted staff development programs that reinforce safety awareness and operational skills

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• Foster a culture of safety and teamwork, encouraging staff to contribute ideas for improving operational safety and efficiency

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• Maintain regular communication with airlines, business partners, and the Airport Authority to align operations with customer requirements and critical KPIs

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• Liaise with employee unions to maintain positive relationships and resolve issues amicably

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• Lead training sessions on operational best practices, safety protocols, and crisis management, either as a participant or instructor

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• Drive change management initiatives and lead by example in promoting a safety-first culture within the team

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• Carry out additional tasks as assigned by the General Manager Operations, ensuring alignment with the broader organizational goal