主要職責
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Coaching and monitoring the HAS Passenger Service Line Training duties, ensuring high-quality training services are delivered
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Design, develop and conduct initial, progression and customer service training programs to equip Passenger Services team members with essential competencies
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Deliver Induction and Customer Service Training, Airline training programme and briefing sessions
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Conduct training needs analysis and the review existing training programmes
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Customize and update training syllabus, materials and assessments to align with ISAGO standards and recommended practices addressing the specific needs of airlines
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Collaborate with frontline coaches to facilitate effective on-the-job training and monitor performance
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Provide performance feedback and reports for individual team members, coordinating with operation line management for appropriate follow-up and support
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Evaluate the training process and effectiveness, making recommendation for improvement
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Support operations and projects as and when required
入職要求
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Good airline knowledge: with minimum 5 years’ experience in airline business, customer service excellence, process and procedures
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Proven experience in training and on-the-job coaching. Preferably with knowledge on course design
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Detail-minded, strong planning and organizing skill
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Excellent communication and influencing skills – able to communicate well with all parties
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Computer literate, especially Microsoft Word and Excel
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Good command of spoken and written English. Proficiency in Chinese and an additional language will be an advantage
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Passion to learn and share with others
申請方法
請將詳細履歷循下列途徑遞交：
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郵寄： 香港大嶼山香港國際機場東輝路11號國泰坊4樓 香港機場地勤服務有限公司人事部
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傳真： 2928 3170
查詢:
電話：2450 2988
Whatsapp: 9190 4717
我們為員工提供優厚福利，包括酌情發放的工作表現獎、僱員/家屬機票優惠、僱員/家屬醫療福利、優於法例年假、假期、機場/集團員工優惠、良好晉升機會、培訓/資助計劃及在職培訓。
**適用於符合條件的職位**
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