Collaborate in the design, development and customization of training and assessment materials to ensure compliance with ISAGO standards and alignment with customer airlines requirements

Conduct Induction Training Programme, Airline Training, and Briefing sessions to onboard and educate staff

Support and monitor the coaching performance of frontline coaches

Provide on-the-job coaching and assessment to frontline colleagues

Assist in the review and updating of training content, ensuring it is current, accurate and relevant to industry standards

Compile training progress reports and maintain comprehensive records of training outcomes

Stay abreast of industry changes and operational best practices, performing operational duties as required

Assist in training administration and conduct needs analysis studies to identify training requirements

Support operations, projects as and when required